Privacy Policy
Learn how we collect, use, and protect your personal information when you contact us or book a Bhutan journey.
At Phuentshok Tours & Treks, your privacy matters to us. This Privacy Policy explains what information we may collect when you visit our website, submit an inquiry, communicate with us, subscribe to updates, or make a booking. It also explains how we use your information to prepare travel arrangements, assist with Bhutan visa requirements, protect your data, and communicate with you before, during, and after your trip.
1. Information We Collect
When you interact with our website — whether you are submitting an inquiry, making a booking request, or subscribing to our newsletter — we may collect personal details such as your name, email address, phone number, nationality, travel preferences, and physical address where required.
When you interact with us on social media platforms, such as Facebook, Instagram, or other channels, we may also collect basic public information such as your name, profile photo, username, message content, comments, or other information you choose to share with us directly.
We do not collect or process payment card information online. Payments are made through wire transfer or other approved offline payment methods, according to the payment instructions provided after your tentative booking has been confirmed.
In addition to personal information, we may collect non-personal information such as your browser type, device information, IP address, pages visited, referring website, and general website usage data. This helps us understand how visitors interact with our website and how we can improve its design, content, and functionality.
2. How We Use Your Information
We use your information primarily to manage and personalize your travel experience with Phuentshok Tours & Treks. This may include:
- Responding to your inquiries
- Preparing tour proposals and itineraries
- Confirming booking details
- Communicating with you before, during, and after your trip
- Preparing travel documents
- Assisting with Bhutan visa processing
- Coordinating hotels, guides, transportation, permits, and other travel services
- Maintaining administrative and booking records
The address or other personal details you provide may be used for administrative records and, where necessary, for documentation related to your trip.
We may also use non-personal data to improve our website’s design, performance, content, functionality, and user experience.
If you interact with us on social media, such as by sending us a message, commenting on a post, tagging our page, or sharing content with us, we may use your information to respond to your inquiries, communicate with you, or feature your content with your consent.
If you subscribe to our newsletter, we may send you occasional travel inspiration, Bhutan travel updates, trip ideas, special announcements, or promotional information. You may unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.
3. How Your Information Is Protected
We take reasonable technical, administrative, and organizational precautions to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
We do not intentionally store sensitive payment information online. Communication regarding payments is handled directly through email or other approved communication channels after your booking has been confirmed.
Our team is expected to handle your information with care and confidentiality. However, please be aware that no method of online transmission, email communication, or electronic storage is completely secure. We encourage you to avoid sharing highly sensitive information through unprotected platforms or public channels.
4. Visa Application & Offline Data Collection
After your booking has been confirmed and the required payment has been received, we may request additional traveler details required for Bhutan visa processing. This may include passport information, date of birth, nationality, travel dates, and other details required by the relevant Bhutanese authorities.
Where possible, sensitive traveler information is collected offline or through direct communication rather than through public website forms. This approach helps reduce the risk of sensitive data being stored or transmitted unnecessarily through the website.
Once collected, your details may be entered into the official Bhutanese immigration, tourism, or government systems required to process your visa, permits, or travel clearance. These systems are used solely for legal travel and administrative purposes and are subject to applicable regulations in Bhutan.
5. When We Share Information
We do not sell, rent, or trade your personal information for commercial purposes.
In order to provide our travel services, we may share your information with trusted third parties only when necessary. These may include:
- Bhutanese visa and immigration authorities
- Tourism or government authorities where required
- Hotels and accommodation providers
- Licensed guides and drivers
- Transportation providers
- Airlines or travel-related service providers, where applicable
- Payment or banking service providers
- Website, email, or technical service providers who help us operate our business
These third parties are expected to use your information only for the purpose of delivering the required service and to maintain appropriate confidentiality and data protection standards.
We may also disclose your information when legally required to do so, such as in response to valid legal processes, government requests, regulatory requirements, or to protect our rights, safety, property, or the rights and safety of others.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to provide a smoother user experience, remember preferences, understand visitor behavior, and improve website performance.
Cookies are small files stored on your device that help websites function properly and collect basic usage information. You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of the website.
We may also use website analytics tools to understand how visitors use our website, such as which pages are visited, how long visitors stay, and how they find our website. This information is generally collected in an aggregated or non-personally identifiable form.
7. External Website Links
Our website and social media pages may contain links to third-party websites, including hotel websites, travel resources, government websites, airline pages, booking platforms, or external social media platforms.
Please note that we are not responsible for the content, privacy policies, security, or practices of any third-party websites or platforms. We encourage you to review their privacy policies before submitting any personal information.
8. Your Rights
You have the right to request access to the personal information we hold about you. You may also request that we correct, update, or delete your personal information from our records, subject to any legal, administrative, or booking-related obligations that may require us to retain certain information.
To make a request regarding your personal information, please contact us at:
We will make reasonable efforts to respond to your request promptly and appropriately.